Owner/Administrators FAQ
No. Each candidate MUST study and complete their own individual course. Their final exam grade is then posted under their course record.
Tue, 6 Jul, 2021 at 9:50 AM
BASICS.fst is designed for Team Members; ADVANCED.fst is taken by Restaurant Franchisees/Assistant Managers/Managers. If a Team Members certified in BASICS....
Mon, 5 Jul, 2021 at 11:08 AM
Please return to your Corporate Account and go to " Team Members/Exam Results" >> " Assignment history" >>"Search"...
Mon, 5 Jul, 2021 at 11:08 AM
If they have not been successful on their exam in a testing centre ( in-person exam session) , please purchase and assign them a Retest and Review Course. I...
Mon, 5 Jul, 2021 at 11:08 AM
No. Every 5 years, candidates are required to take a new/updated full chapter course before they can write their recertification exam.
Tue, 6 Jul, 2021 at 9:52 AM
You need to be logged into your Corporate Account as Administrator. To view exam results and view/print official exam certificates: go to " Team Memb...
Mon, 5 Jul, 2021 at 11:08 AM
You need to be logged in to your Corporate Account. Go to " Team Members/Exam Results" tab and " Search" for the students name. Click o...
Mon, 5 Jul, 2021 at 11:08 AM
You need to be logged into your Corporate Account as Administrator. View/Print or forward an e-mail copy of your Invoices under "Orders" tab.
Tue, 6 Jul, 2021 at 9:54 AM
Please contact timhortons@traincan.com as soon as possible.
Mon, 5 Jul, 2021 at 11:08 AM
No. The WEBCAM exam can be accessed at ANY time after the full Chapter Course has been completed. There is no need to book/pre-schedule a WEBCAM exam.
Mon, 5 Jul, 2021 at 11:08 AM