Student FAQ

I need to study a course. What do I need?
Only your restaurant owner has access to purchase and assign you a course. You should receive an e-mail from them with a course key to access your training.
Mon, 5 Jul, 2021 at 11:05 AM
What is a registration key?
A registration key is a unique code that allows you to create your student profile and access your course. You may also need your 4-digit restaurant number ...
Mon, 5 Jul, 2021 at 11:05 AM
I have received an e-mail with my registration key. What do I do now?
Visit https://thi.traincancampus.com   and select " Option 1" to redeem your course key and complete your student profile. Then go to " My Co...
Mon, 5 Jul, 2021 at 11:05 AM
I have not received an e-mail with my registration key
Please check with your Restaurant Owner. Most likely a course has not been assigned to you yet. If a course has been assigned - your e-mail address may have...
Mon, 5 Jul, 2021 at 11:05 AM
My registration key is not working/not valid
Please ensure your course key and your 4-digit restaurant number are entered exactly as shown on your registration sheet. It is also possible that you have ...
Mon, 5 Jul, 2021 at 11:05 AM
Can I use my TAPP username when creating a course username?
Yes you can, but it is not mandatory! Some employees do not have a TAPP. You can create any username that contains letters and numbers. If the username alre...
Tue, 6 Jul, 2021 at 9:15 AM
I redeemed my registration key but now I cannot log in anymore
The key is used/works only once. You should now have a username and a password.
Mon, 5 Jul, 2021 at 11:05 AM
I canot log in to my course/I forgot my username and password
Please reach out to timhortons@traincan.com - and provide your name and 4-digit restaurant number or your registration key.
Mon, 5 Jul, 2021 at 11:05 AM
How can I change my password?
You must be logged into your student account. Go to " My Profile" and enter a new password, then hit " Save".  The system will AUTOMATIC...
Mon, 5 Jul, 2021 at 11:05 AM
How can I update my personal information?
You must be logged into your student account. Go to " My Profile" to update any of your personal details. You may also have to re-enter your curre...
Mon, 5 Jul, 2021 at 11:05 AM