FAQ
If you wrote a paper exam, the exam will be returned to TrainCan for marking. After it has been marked, your grade is inputted into the Sobeys Portal and if...
Mon, 5 Jul, 2021 at 11:03 AM
Taking an online course is similar to reading a book. You can navigate through the chapters and pages in the same manner simply by clicking where you want t...
Mon, 5 Jul, 2021 at 11:03 AM
Yes. Once you have completed the registration process you will receive an email immediately with your log in information. You may want to check your "j...
Mon, 5 Jul, 2021 at 11:03 AM
Yes. We encourage you to work through the course at your own pace. The system will remember where you left off and start you there the next time you login.
Mon, 5 Jul, 2021 at 11:03 AM
Yes. You can study your course 24/7 from any computer, tablet or cell phone that has an Internet connection. See Exam section below for webcam exam requirem...
Mon, 5 Jul, 2021 at 11:03 AM
Use the forgot password button on the home page. Make sure your Caps Lock button is off, passwords are case sensitive. If you have logged in before, you ...
Mon, 5 Jul, 2021 at 11:03 AM
Your PASSWORD will not expire. We recommend that you schedule and write your exam within 8 weeks of starting your course.
Mon, 5 Jul, 2021 at 11:03 AM
BASICS.fst students are allowed 60 minutes to write the final exam. ADVANCED.fst students are allowed 90 minutes to write the final exam.
Mon, 5 Jul, 2021 at 11:03 AM
Different courses have different requirements. BASICS.fst and ADVANCED.fst require that you write a proctored examination upon completion. In order to obta...
Mon, 5 Jul, 2021 at 11:03 AM
Click on the “Request Retest” link on the home page or on "My Course" page when logged into your account.
Mon, 5 Jul, 2021 at 11:03 AM