FAQ

What do I do if I fail the exam?
If you fail an exam, you will have to purchase a retest to attempt the exam again. If you wrote a webcam exam you can use the "purchase retest" bu...
Wed, 30 Jun, 2021 at 9:05 AM
I purchased the course with webcam exam, how does this work?
Upon successful completion of your online course with Webcam exam you will have immediate access to the exam through our webcam proctoring partner, Integrit...
Wed, 30 Jun, 2021 at 9:05 AM
Where is my certification valid?
Your BASICS.fst or ADVANCED.fst foodhandler certification is valid across Canada.
Wed, 30 Jun, 2021 at 9:05 AM
How do I get my certification if I pass?
Once you have successfully completed and passed either BASICS.fst or  ADVANCED.fst Webcam exam and it has passed the proctoring review process you will be ...
Wed, 30 Jun, 2021 at 9:05 AM
How do I get a replacement certification?
If you have lost your certification document you can log into your account  and print a new one. If you wrote your exam earlier than 2019, or your certific...
Wed, 30 Jun, 2021 at 9:05 AM
How do I purchase a retest?
If you fail an exam, you will have to purchase a retest to attempt the exam again. If you wrote a webcam exam you can use the "prchase retest" but...
Wed, 30 Jun, 2021 at 9:06 AM
How long is the certification valid for?
The Basics and Advanced Food Handler Certifications are valid for 5 years. Check your certificate for your expiry date.
Wed, 30 Jun, 2021 at 9:06 AM
What do I do if I finish the course and don't have access to a webcam exam?
If the title of the course you have contains the words "Webcam Exam 2021" then it means you will gain access to the webcam exam after the course. ...
Wed, 30 Jun, 2021 at 9:06 AM
How many questions is the exam?
The Basics Exam is 50 questions and the Advanced Exam is 80 questions.
Wed, 30 Jun, 2021 at 9:06 AM
Can I study on different devices?
Yes. You can study your course 24/7 from any computer, tablet or cell phone that has an Internet connection. See Exam section below for webcam exam requirem...
Wed, 30 Jun, 2021 at 9:06 AM