FAQ

How do I log in?
Use the 8 digit pin number and your password to log into your course. If it is the first time logging in use your temporary password. If it is not your firs...
Wed, 30 Jun, 2021 at 9:04 AM
How do I access my course?
Once you receive your Pin and Password, you can use the log in button on the top right corner of the portal. Enter the 8 digit pin number and your password ...
Wed, 30 Jun, 2021 at 9:04 AM
Is course access instant?
Yes. Once you have completed the registration process you will receive an email immediately with your log pin and password.
Wed, 30 Jun, 2021 at 9:04 AM
How computer literate do I need to be to take an online course?
Taking an online course is similar to reading a book. You can navigate through the chapters and pages in the same manner simply by clicking where you want t...
Wed, 30 Jun, 2021 at 9:04 AM
Can I do the course in more than one sitting?
Yes. We encourage you to work through the course at your own pace. The system will remember where you left off and start you there the next time you login.
Wed, 30 Jun, 2021 at 9:04 AM
Does my course expire?
TrainCan's courses do not expire. Complete the course at your own pace.
Wed, 30 Jun, 2021 at 9:04 AM
What do I do if I am having trouble logging in?
If you are having problems logging in, try the below steps  1. Make sure your pin and password are correct  2. Try the forgot password button  3. Contact...
Wed, 30 Jun, 2021 at 9:05 AM
How long is the exam?
The Basics Food Handler Exam is 60 minutes and the Advanced Food Handler Exam Exam is 90 minutes. All other courses contain no time limit for the exam.
Wed, 30 Jun, 2021 at 9:05 AM
Can I fail a course?
Different courses have different requirements. BASICS.fst and ADVANCED.fst require  that you write a proctored examination upon completion.  In order to ob...
Wed, 30 Jun, 2021 at 9:05 AM
What is the passing grade for the exam?
Basics.fst = 74% Advanced.fst = 75% Allergen = 75%                                                                                                        ...
Wed, 30 Jun, 2021 at 9:05 AM