FAQ
If you fail an exam, a button that says "Request Retest" will appear in your profile under the "My Courses" tab. This will send a reques...
Mon, 5 Jul, 2021 at 11:01 AM
The exam can be completed on the computer or by paper. Online Computer exams are proctored by Sobeys in-store registered proctors and paper exams are procto...
Mon, 5 Jul, 2021 at 11:01 AM
If you wrote a paper exam, the exam will be returned to TrainCan for marking. After it has been marked, your grade is inputted into the Sobeys Portal and if...
Mon, 5 Jul, 2021 at 11:02 AM
Employees will request their training. Once approved by a Manager/Operator, the access PIN and PASSWORD will be sent to the email address filled out in the ...
Mon, 5 Jul, 2021 at 11:02 AM
Taking an online course is similar to reading a book. You can navigate though the chapters and pages in the same manner simply by clicking where you want to...
Mon, 5 Jul, 2021 at 11:02 AM
Yes. Once you have a PIN and PASSWORD you will be able to access the course. You can do this by clicking the "login to your account" button on the...
Mon, 5 Jul, 2021 at 11:02 AM
Yes, absolutely. We encourage you to work at the course at your own pace. The system will remember where you left off and start you there the next time you ...
Mon, 5 Jul, 2021 at 11:02 AM
Yes, this is no problem. You can access your account 24/7 from any computer or tablet that has an internet connection.
Mon, 5 Jul, 2021 at 11:02 AM
Make sure your Caps Lock button is off as passwords are case sensitive. If you have logged in before, you would have been asked to change your password. I...
Mon, 5 Jul, 2021 at 11:02 AM
Your PIN and PASSWORD will not expire. Examinations must be scheduled within 8 weeks of your first log in.
Mon, 5 Jul, 2021 at 11:02 AM